Terms & Conditions

These terms and conditions will apply to all transactions placed online, by e-mail, telephone or by post with Tags Direct & The Print Warehouse. Please read carefully before placing any order. All contracts shall be governed by and construed in accordance with English Law and any dispute between us will be resolved exclusively in the courts of England and Wales. Nothing in these terms and conditions will be deemed to affect your statutory rights. By using this site you are agreeing to these terms and conditions'. All transactions with Tags Direct & The Print Warehouse will be governed by these terms and conditions.

All references to the 'company', 'us' or 'we' will refer to Tags Direct & The Print Warehouse  .. All references to the customer shall mean the person or persons purchasing or agreeing to purchase goods from the company. All references to the Web Site shall include reference to all URL's owned by Tags Direct & The Print Warehouse

All prices quoted are in pound sterling (£) and are exclusive of UK VAT at the current rate unless clearly stated otherwise. It is our policy to offer goods at the most reasonable price possible, however, if, due to circumstances beyond our control, we deem it necessary to alter any advertised price, we reserve the right to do so without prior notice.

We are pleased to accept orders by any of the following methods. Online transaction (secure server), e-mail (unsecure), telephone, and post. . All credit / debit card transactions are subject to validation checks and are authorised by the card issuer. We accept MasterCard, Visa, Delta, Switch and Solo. If the issuer of your card refuses to authorise payment to us, we will not be liable for any delay and / or non-delivery of your order. We are unable to accept or process any credit/debit card orders without a valid card payment in the name of the registered cardholder.

Items ordered will be delivered as soon as possible in accordance with the requested delivery service. All delivery charges and times shown are for delivery of items to U.K. mainland only. Charges for different delivery services can by obtained by contacting Tags Direct directly. All delivery conditions and charges are subject to change without prior notice. Every effort is made to ensure that delivery is made within the estimated time scales. All goods are subject to availability of raw materials at the time

Cancellation of orders will incur the relevant costs of artwork and production up to and including the time of cancellation – please note sometimes this may be the full purchase price if the job is on press.. In the event of any goods delivered by us being damaged in transit, or failure to match the items ordered by you, then such details must be notified by you to us within seven working days of receipt. If we receive no such notification the customer will be deemed to have accepted the items as satisfactory. We cannot be held liable for any consequential loss caused by late delivery or failure to deliver by the company's appointed carrier. Liability in such cases is limited to the value of those items, which are shown to have not been received by the customer.

We will not be liable for non-performances of our obligations caused or resulting from industrial disputes or any other circumstances beyond the reasonable control of the company such as act of God, riots, civil commotion, flood, fire and legislation. If by reason of such circumstances it shall become impossible within a reasonable time for the company to wholly or partly supply the items ordered then the customer's liability will be limited to the value of the items already supplied together with any associated delivery charges.

Any information displayed on our web site(s) or other printed matter by the company is not regarded to be authoritative or certified as the best practice and is only considered to be useful supplementary advice to other certified codes of practice. All information on our web site is updated regularly.

Prices and specifications are checked to the best of our ability, and whilst every effort has been made to make them accurate, no responsibility will be accepted for errors and omissions. We reserve the right to alter our prices and specifications at any time without notice and once supplied artwork has been forensically checked in our art room. We cannot be held responsible for any errors or omissions once the final proofs have been approved.

All items supplied to the customer remain the property of Tags Direct until final payment of all sums owing in respect of those goods has been received in full by us.

Any complaint can be communicated directly to Tags Direct. We will endeavour to deal with your complaint within five working days of receipt. In the event where we cannot resolve your complaint immediately we will advise a likely time scale to you and keep you informed of any investigation.

This privacy policy covers Tags Direct, The Print Warehouse its Web sites, and any other method of selling.

You can browse our site(s) without disclosing any personal data to us. Any links to third party web sites are covered by the third parties privacy policies. We do not automatically log personal data nor do we link information automatically logged by other means with personal data about specific individuals. We will collect and store information about you to allow us to firstly, process and fulfil any order requirements and secondly to provide you with the best possible service. We will collect and store any personal data that you may volunteer whist using our services, e.g.(registration, placing an order or requesting a catalogue). The information key symbol is shown wherever we collect data. All information is collected lawfully and in accordance with the Data Protection Act 1998. We will use the data for our own marketing purposes, including market research and to keep you up to date with any offers or information regarding our stores or direct sales channels.

Individuals registering their details online may do so on the understanding that they are aware of the intended purpose for the collection of data. They may be sent further information / communication via email, and post. Our website contains links to third party websites operating their own terms and conditions and privacy policies, The Print Warehouse is not responsible for the policies of any linked third party sites.

The price match is made in good faith and refers to items on the tags direct website with the exact spec and quantity  and currently being sold on another UK website - we reserve the right to withdraw this at any time, in additional we are unable to match prices where the tags are either siold, manufactured or finished outside of the UK

We are fully committed to providing full security both through our on-line and mail order service. We use secure socket layer (SSL) technology to ensure that your details are safe for all sales transactions with us. All information you provide is fully encrypted so that it cannot be read by third parties.

(For Netscape click the 'security' icon on the tool bar and check the SSL2 and SSL3 boxes. For Internet Explorer go to view, menu, find 'Internet Options' click on 'Advanced' and check the SSL2 and SSL3 boxes. Your browser will confirm that you are shopping in a secure environment by showing a locked padlock icon or an image of a key in the bar at the base of your screen.)

We will aim to always hold accurate and up to date information about you. You can gain access to information that we may hold about you by:

• Sending an email to info@tagsdirect.co.uk   info@the-print-warehouse.co.uk
  
• Writing to the address below
• Telephone (during office hours) – 0115 938 4711

We will provide you with a readable copy of any personal data that we may hold about you, within thirty days of receipt of your request. We will require proof of your identity before releasing any data. We will provide the information at a charge of £10.00 payable with your request.

In instances where you find information that we hold about you to be inaccurate we will correct or delete it promptly.

We reserve the right to refuse to provide a copy of any personal data held, but will give reasons for our refusal.

If you should have any queries regarding our privacy policy or terms and conditions, please contact us directly.

If you are currently receiving information from us and would prefer not to, please email us at info@The-Print-Warehouse.co.uk with "No further mailings" in the subject box. Please provide your invoice number and postcode, or click on the unsubscribe link placed at the bottom of all our emails to you.

Our telephone is manned between the hours of 9am and 5pm Monday to Friday. A response cannot be guaranteed outside of these hours.